SHIPPING POLICY
FREE Shipping is available on all orders above INR 999. For orders equal to or below INR 999, shipping charges are INR 80 for Cash on Delivery and INR 60 for Prepaid.
Batch IDs of the product may vary based on stock availability; however, the products are always 100% authentic.
The estimated delivery times are indicative, and on some occasions, there may be unavoidable delays beyond our control. In such cases, you will receive updates on your shipment tracking status page.
Shipping & Returns
1. Introduction
Our shipping policy emphasizes our commitment to timely and reliable delivery of products to our customers.
2. Shipping Locations
Domestic Shipping: We deliver across India, but some remote areas and specific PIN codes may not be eligible for delivery.
International Shipping: We offer international shipping to select countries. Restrictions may apply based on local regulations.
3. Shipping Charges
Standard Shipping: Charges are as per the standard rates; free shipping applies for orders above INR 999.
Express Shipping: Available at an additional cost with faster delivery times.
COD Charges: Additional charges may apply for Cash on Delivery (COD) orders.
Handling Fees: No handling fees are applicable.
4. Delivery Timeframes
Order Processing: Typical order processing time is 1-2 business days.
Standard Delivery: Estimated delivery time is 3-5 business days.
Express Delivery: Estimated timeframe for express shipping is 1-3 business days.
Remote Areas: Delivery times may be extended for remote areas.
Multiple Items: Delivery times may vary when multiple items are ordered, especially if they come from different warehouses or vendors.
5. Order Tracking
Customers can track their orders via the tracking information provided via email or SMS. A link to the tracking portal will also be available on our website.
6. Delivery Process
Delivery Attempts: We will make 2-3 delivery attempts if the customer is unavailable.
Unsuccessful Delivery: If delivery is unsuccessful after multiple attempts, the order will return to our warehouse, and additional charges may apply for re-delivery.
Proof of Delivery: A signature or OTP confirmation may be required upon delivery.
7. Special Conditions
Restricted Items: Certain items may have shipping restrictions due to size, weight, or regulatory issues.
Weather and Other Delays: Delivery times may be affected by factors beyond our control, such as weather conditions, public holidays, or strikes.
8. Lost or Damaged Items
Customers should report lost or damaged items within 48 hours of delivery. We will take necessary steps to resolve issues, such as offering a replacement or refund.
9. Customs and Import Duties (For International Shipping)
Customers are responsible for customs duties and import taxes on international orders. Customs clearance may delay delivery times.
10. Changes to the Shipping Policy
We reserve the right to modify the shipping and delivery policy at any time. Customers will be informed of these changes via email or through our website.
11. Contact Information
For any questions or concerns about our shipping policy, please contact us at info@mediu.com.
Mediu will be required to collect and host certain data and information of the Users. Radiance Aesthetic and Cosmetic Studio is committed to protecting the personal information of users and takes all reasonable precautions for maintaining its confidentiality.